Halifax Osteopathic Health Centre offers quality health and wellness services including: osteopathy, massage, acupuncture and physiotherapy.
Role: The client wanted to gain a better understanding of 1) client needs and interest in expanded services at the Centre and 2) staff and contractors and their level of satisfaction at work.
Proposed a brand review that included individual 12 one-on-one interviews with staff and contractors; and a comprehensive client survey. Provided an analysis of the results and offered recommendations to enhance the already solid relationship with all stakeholders.
Location: Halifax Nova Scotia
Responsible for: Managing the project and reporting on the findings, with recommendations.